Who controls the order?
The platform or shopping agent that accepted your payment controls purchasing, warehouse processing, parcel submission, tracking, insurance, returns, and refunds. Its current policy and your transaction record are the authoritative sources. Kakobuy Spreadsheet cannot alter those records or approve an outcome.
Before international shipping
- Review quality-control photos against the ordered size, color, quantity, and visible condition.
- Check the chargeable weight, parcel dimensions, packaging choices, declared value, prohibited-item rules, and insurance terms.
- Confirm the address in the provider's system, including postal code and a reachable recipient name.
- Compare shipping lines by tracking quality, restrictions, compensation rules, and expected total cost, not speed alone.
- Save screenshots of the parcel submission, selected service, declared contents, and quoted price.
When tracking does not move
Tracking gaps do not always mean a parcel is lost. Data may pause during warehouse handoff, export processing, line-haul transport, customs review, or transfer to a local carrier. Compare the tracking number across the agent, carrier, and final-mile carrier. If the provider's stated investigation window has passed, open a ticket with a concise timeline and the latest scan.
Damage, missing items, and returns
Photograph the unopened parcel, shipping label, external damage, internal packaging, and every received item before discarding materials. Match the evidence to the warehouse photos and packing list. Report the issue within the provider's deadline and ask which remedy is available: investigation, partial refund, carrier claim, return, or another platform-specific process.
International returns can cost more than the item and may require seller authorization. Check return eligibility, address, deadline, tracked-shipping requirement, and who pays the return cost before sending anything.
Customs, taxes, and restricted goods
Import rules depend on product type, declared value, origin, destination, and local law. Users are responsible for determining whether an item is restricted and what taxes, duties, permits, or documentation apply. A seller or agent estimate is not a customs guarantee.
Escalation checklist
- Identify the company that accepted payment and locate its support channel.
- Collect the order number, parcel number, tracking number, payment record, screenshots, and dates.
- State one issue and one requested outcome clearly.
- Follow the provider's dispute and appeal process before its deadline.
- Use payment-provider remedies only where appropriate and after reviewing their evidence requirements.
Prepare before the problem occurs
Our How to Buy guide covers the checks that reduce avoidable option, payment, quality-control, and shipping mistakes.