Help center
Start with the quick path below, then dig into longer site guides: shopping help, haul tips, product research, styling, brand features, and seasonal checklists. Agent-specific guides are shown on each agent's detail page, not mixed here.
A shopping agent normally purchases from a seller on your behalf, receives the item at a warehouse, and offers a separate international shipping step. Treat product purchase and international shipping as two decisions with different costs, evidence, and deadlines.
Write down the product, size, color, quantity, acceptable alternatives, and maximum item budget before browsing.
Checkpoint: You can describe the item without relying on one image.
Compare product images, option labels, measurements, seller information, recent activity, and anything omitted from the description.
Checkpoint: The selected variant and seller are unambiguous.
Add the item, domestic delivery, service and payment fees, exchange-rate spread, optional services, international shipping, and a tax reserve.
Checkpoint: The purchase still makes sense at a conservative total.
Review supported payment methods, fee rules, warehouse services, inspection options, return handling, shipping lines, restrictions, and support channels.
Checkpoint: You understand which company will accept your payment.
Open the selected agent link, re-check the destination domain and options, add clear remarks, then save the listing and confirmation before paying.
Checkpoint: The order summary matches your intended variant and quantity.
When available, compare quality-control photos with the listing, measurements, visible condition, quantity, and your order remarks before approving shipment.
Checkpoint: You have accepted or resolved visible discrepancies.
Choose packaging and a shipping line based on restrictions, chargeable weight, tracking, insurance, customs exposure, and total cost.
Checkpoint: The address, declaration, parcel details, and tracking record are saved.
Budget before commitment
The final total is rarely known from the product listing alone. Build a range and include uncertainty, especially before buying a bulky, restricted, fragile, or low-value item.
A low item price can become poor value after minimum fees or volumetric shipping. Compare the conservative total with local alternatives and your tolerance for delays or disputes.
Most preventable problems begin with an unclear option, an incomplete cost estimate, or missing evidence. Complete these checks while cancellation may still be possible.
Unexpected domain changes, pressure to pay outside the documented checkout, unclear option pricing, requests for account codes, unsupported authenticity claims, or refusal to explain fees are reasons to stop and investigate.
Watch for out-of-stock notices, price adjustments, or option questions. Respond before the platform's deadline.
Check item count, visible condition, size labels, measurements, and requested inspection photos before the return window closes.
Review restrictions, packaging, chargeable weight, address, insurance, declared contents, and the shipping line's claim rules.
Save tracking and photograph the parcel before opening if it arrives damaged. Report issues to the payment recipient with a clear timeline and evidence.
For detailed escalation and evidence guidance, read Shipping, Returns, and Order Support.
There is no universally best agent. Compare the parts that affect your intended order and destination, using current provider documentation rather than an old fee screenshot or a single successful haul.
| Area | Questions to ask | Evidence to save |
|---|---|---|
| Payment | Which methods work in your country? What exchange rate, handling fee, deposit rule, or refund deduction applies? | Checkout quote, payment receipt, refund policy |
| Purchasing | How are price changes, seller questions, out-of-stock items, and cancellations handled? | Order timeline, remarks, support messages |
| Inspection | Which photos are included? Can you request measurements or extra photos, and when does the return window end? | QC images, requested checks, inspection result |
| Warehouse | How long is free storage? What are the consolidation, repacking, removal, and disposal rules? | Arrival record, weight, dimensions, service selection |
| Shipping | Which lines accept the item and destination? How are volumetric weight, insurance, claims, and restricted goods handled? | Line rules, parcel quote, declaration, tracking |
| Support | Which channels are documented? What evidence and deadlines apply to disputes or missing parcels? | Ticket number, timestamps, submitted evidence |
Better: compare a conservative landed-cost range, including volumetric shipping and likely fees.
Better: match option text, measurements, SKU details, and order remarks before payment.
Better: compare every requested detail while seller return or exchange may still be possible.
Better: check restrictions, claim rules, tracking coverage, packaging, and chargeable weight first.
Better: keep listing, payment, QC, parcel, tracking, and support records through final resolution.
Better: use recent experiences as context, then verify current official terms for your route and item.
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